Privacy Policy


Last updated: 25.08.25

Back to Basics Physio (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://www.backtobasicsphysio.com or use our services.

1. Who We Are

Back to Basics Physio is a private physiotherapy practice based in Glasgow, UK.
Address: 14 Carmyle Avenue, Glasgow, G32 8HJ
Email: backtobasicsphysio20@gmail.com
Telephone: 07385 909397

2. What Information We Collect

We may collect and process the following information:

  • Personal details: Name, email, phone number, and other details you provide via booking forms, contact forms, or emails.

  • Medical information: Information you share with us regarding your health, symptoms, and treatment history (processed securely in line with HCPC and GDPR rules).

  • Payment information: When you pay online or in person.

  • Cookies & analytics data: Information about how you interact with our website to help us improve user experience and manage advertising campaigns.

3. How We Use Your Information

  • To provide physiotherapy and rehabilitation services

  • To manage appointments and bookings

  • To respond to your enquiries

  • To comply with legal and regulatory requirements

  • To analyse website performance and manage advertising campaigns through Google Ads and other marketing tools

4. Cookies and Tracking Technologies

Our website uses cookies to:

  • Ensure the site functions properly

  • Understand how visitors use our site

  • Improve marketing and advertising relevance

You can manage or withdraw your consent for cookies at any time via the banner or browser settings.
For more information, see our Cookie Policy.

5. Sharing Your Information

We never sell your data.
We may share information with:

  • Cliniko (for secure appointment booking)

  • Google Ads & Analytics (where consent is granted)

  • Healthcare professionals involved in your treatment

  • Regulators or authorities where legally required

6. Your Rights Under UK GDPR

You have the right to:

  • Access the data we hold about you

  • Request corrections

  • Request deletion (“right to be forgotten”)

  • Restrict or object to certain types of processing

  • Withdraw cookie consent at any time

  • Lodge a complaint with the ICO: https://ico.org.uk/

7. Data Security

We take security seriously. All personal and medical data are stored securely and processed in compliance with the Health & Care Professions Council (HCPC) standards and UK GDPR.

8. Contact Us

For any questions regarding this Privacy Policy, please contact:

Lesley O’Neill
Back to Basics Physio
📧 backtobasicsphysio20@gmail.com
📞 07385 909397